FAQs

FREE HOME DELIVERY FROM 50€

Delivery times range from 1 to 3 working days in mainland Spain (1 or 2 extra days in the Balearic Islands). We do not ship to the Canary Islands.

Delivery times are for orders placed Monday to Friday before 9:00 am. After this time, the period will start on the next working day. During special periods such as Black Friday or Sales, the shipping time may be longer than usual.

Check the details of your purchases and their status at any time from My Account. You will receive email notifications so you can easily track them. Don't lose sight of our communications.

We can change the delivery address of an order while it is being prepared in our warehouses. Once it is ready for shipment or in the hands of the carrier, we can no longer make changes to the order. Check the status in My Orders and, if there's still time, contact our Customer Service team.

You can ask our Customer Service team to cancel your order as long as it is being prepared in our warehouse. If your order can no longer be canceled, remember that you have 30 days from shipment to easily make changes and returns.

In the event that any of the items in your order are out of stock at the last minute and we have not shipped them to you, you will receive an email notification. In addition, we will refund the amount of the out-of-stock items and shipping costs to the same payment method used for the purchase.

We're sorry that one of the items was not what you expected. Please return it from My Account, indicating on the return form that it is an incorrect or defective item. We will refund the amount of the items plus shipping costs as soon as we receive them in our warehouse.

Returns are FREE. You have 30 days after receiving your order to request a return. To do this, you can request free home pickup and we will send a carrier to collect your package:

• 1. Request home pickup at finaejerique.com. If you are registered, go to the My Account section. Then, select the order containing the product(s) to be returned and, once inside, select it and click on the "Request a Return" option. Once all these steps have been completed, we will proceed with the collection of the package and if the product is in good condition, the full amount of the product will be refunded.
• 2. Prepare your package. Pack your items securely, in the original packaging if possible, and affix the return label to the package.
• 3. The carrier will come to your home to collect your package. Once the previous steps have been completed, the carrier will come to your home to proceed with the collection.

If you have made a return, your package may take several days to reach our warehouses. You will receive an email when we process the refund for the garments or, in case of an exchange, when we ship the new size you requested.

If it is a return, the refund will be made using the same payment method used for the purchase and within 3 to 12 business days from when we receive your package in our warehouses. Remember that we will refund the amount of the garments, not the shipping costs (only if the garment was defective or incorrect). If your purchase exceeded €50, we will not refund the shipping costs since shipping was free.

Items must be returned in the same condition in which they were received. Items that have been altered or customized also cannot be exchanged or returned, as they are made exclusively for you and cannot be resold.

Yes. You just have to check the "company" option in personal data and fill in the tax information we request.

Before completing your purchase, find the promotional code box where you can add your code (only one per purchase). If no discount is applied, please check the promotion's terms and conditions or its validity period. The code may have expired or the items in your purchase may not be included in the promotion. You will see the accumulated amount you can discount before finalizing your purchase.

Specific garment care instructions can be found on each item's label. Follow these guidelines to keep your garments in good condition.