FAQs

FREE HOME DELIVERY FROM €50

Delivery times range from 1 to 3 working days on the peninsula (1 or 2 more days in the Balearic Islands). No shipments are made to the Canary Islands.

Delivery times are for orders placed from Monday to Friday before 1:00 p.m. After that time, the period will begin on the next business day. During special periods such as Black Friday or Sales, the delivery time may be longer than usual.

You will receive email notifications so you can easily track your order. Don't lose sight of our communications.

We can change the delivery address of an order while it is being prepared in our warehouses. Once it is ready for shipment or in the hands of the carrier, we can no longer make changes to the order. Check the status in My Orders and, if there's still time, contact our Customer Service team.

You can ask our Customer Service team to cancel your order as long as it is being prepared in our warehouse. If your order can no longer be canceled, remember that you have 30 days from shipment to easily make changes and returns.

In the event that any of the items in your order are out of stock at the last minute and we have not shipped them to you, you will receive an email notification. In addition, we will refund the amount of the out-of-stock items and shipping costs to the same payment method used for the purchase.

We're sorry that some of the items were not what you expected. Please return them at https://s3j0g1tc.returnscenter.com, indicating on the return form that the item is incorrect or defective. We will refund the amount of the items plus shipping costs as soon as we receive them at our warehouses.

Returns are FREE. You have 30 days after receiving your order to request a return. To do so, you can request free home pickup and we will send a carrier to collect your package:

• 1. Request home pickup at finaejerique.com. Go to the https://finaejerique.com/devolucion section. Then, select the order containing the product(s) to be returned, and once inside, select it and choose the "Request a Return" option. Once all these steps have been completed, we will proceed with the package pickup, and if the product is in good condition, a refund for the total amount of the product will be issued.
• 2. Prepare your package. Pack your items securely, in the original packaging if possible, and attach the return label to the package.
• 3. The carrier will come to your home to collect your package. Once the previous steps have been completed, the carrier will come to your home to proceed with the collection.

If you have made a return, your package may take several days to reach our warehouses. You will receive an email when we process the refund for the garments or, in case of an exchange, when we ship the new size you requested.

If it is a return, the refund will be made using the same payment method used for the purchase and within 3 to 12 business days from when we receive your package in our warehouses. Remember that we will refund the amount of the garments, not the shipping costs (only if the garment was defective or incorrect). If your purchase exceeded €50, we will not refund the shipping costs since shipping was free.

Items must be returned in the same condition in which they were received. Items that have been altered or customized also cannot be exchanged or returned, as they are made exclusively for you and cannot be resold.

Yes. You just have to check the "company" option in personal data and fill in the tax information we request.

Before completing your purchase, find the promotional code box where you can add your code (only one per purchase). If no discount is applied, please check the promotion's terms and conditions or its validity period. The code may have expired or the items in your purchase may not be included in the promotion. You will see the accumulated amount you can discount before finalizing your purchase.

Specific garment care instructions can be found on each item's label. Follow these guidelines to keep your garments in good condition.